Queue management system

QUEUE MANAGEMENT SYSTEM

Broadly speaking, a queueing system occurs any time 'customers' demand 'service' from some facility; usually both the arrival of the customers and the service times are assumed to be random. If all of the 'servers' are busy when new customers arrive, these will generally wait in line for the next available server.

The basic principle behind queue management systems is to quantify queue demand at any given time and inform your staff in real-time. People counting sensors placed above each checkout count the number of customers being served, the number of customers waiting to be served and measure how long they have been waiting.

As per a survey by Consumer Report, the maximum amount of time customers are willing to wait is ‘13 Minutes’ beyond which they really start to lose their patience and develop a negative experience with the brand. Queue Management indeed sounds like rather complicated term for most people but is really very easy to understand when it comes to the overall functioning and implementation of it. Therefore, one of the concurring questions popping out would be What is a queue management system? Why Queue Management System? Features or element of a Queue Management System? Working and implementation of a Queue Management System. queue management over kiosk, mobile and on website “The Queue Management system is an automated system designed to manage walk-in services, or customer flow. Queue management system is majorly used to manage interactions with the customers, whether it be in person or through information displayed over the screen.” To sum up Queue Management System is an intelligent system which helps in managing the Queues of people. In layman terms- A queue management system is used to control queues. Queues of people form in various situations and locations in a queue area. The process of queue formation and propagation is defined as queuing theory